Refund Policy - Sugar Cookies NYC
Sugar Cookies will happily accept items for an exchange or refund within 14 days of purchase as long as they meet our return policy. No returns, exchanges, or store credits will be extended after 14 days from the ship date.
All items must be returned in original condition with tags attached, unwashed and unworn. We recommend that you do not wear perfume or deodorant when trying on items as this may make these items non-returnable.
For sanitary reasons, intimate garments containing a gusset (i.e. panties, teddies,swimwear) cannot be returned once it has been worn.
Hosiery, accessories, sale items and special orders are FINAL SALE.
Returns can only be credited back to the credit card used to make the original purchase. An email notification will be sent when the credit or exchange has been processed.
The return parcel must be postmarked within 14 days of the original purchase with a copy of the receipt enclosed. Shipping and Handling on returns or exchanges are nonrefundable.
Please send the item(s) you would like to exchange or return via an insured shipping method of your choice to:

Sugar Cookies, Inc.
Attn: Online Returns
122 West 20th Street
New York, NY 10011