Shipping & Return Policy
Once your order is placed we will process and ship within 1-3 business days. Please note orders placed on Friday afternoon and over the weekend will not be shipped until the following business day. You will receive an additional email with tracking information and delivery estimate once your order is shipped.
We process orders Monday-Friday between 10AM-3PM. Any orders placed after 3PM will be shipped the following business day, with the exception of expedited shipments.
Please be advised that all orders are subject to availability, if for any reason any items aren’t able to be fulfilled our customer care department will reach out to you via e-mail or phone. Allow up to 24hrs to receive updated tracking status for your orders. Parcels being delivered to APO addresses & P.O. boxes will be shipped via USPS.
For any other related inquiries please contact us at firstname.lastname@example.org or call directly 212-242-6963.
We deliver Priority Mail on all orders under $100 via United States Postal Service at a flat-rate of $9.99. Approved returns are provided with pre-paid USPS return labels via email. We use USPS for APO addresses and PO Box addresses. The customer also has the option of upgrading for Expedited Delivery.
We ship international packages via USPS Priority Mail International (6-10 Business Days), customers have the option to upgrade service to and USPS Priority Mail Express International (3-5 Business Days), or UPS Worldwide for an additional charge.
International customers should be advised that all shipments are subject to additional taxes/duties and any other related fees imposed by their country's customs authority. These charges are the sole responsibility of the receiver. If at any time a package is refused by the recipient and must be returned, the recipient will incur the return postage and custom fees on their original order.
In-Store Return Policy
14 day exchange or store credit only with receipt. No refunds. Items must be unworn with their original tags intact. Hosiery, accessories and sale items are final sale.
Online Return Policy
Sugar Cookies Lingerie will happily accept items for an exchange or refund within 14 days of purchase as long as they meet our return policy. No returns, exchanges, or store credits will be extended after 14 days from the ship date. Gift Cards may not be returned, redeemed for cash or refunded to credit card used for purchase.
All items must be returned in original condition with tags attached, unwashed and unworn. We recommend that you do not wear perfume or deodorant when trying on items as this may make these items non-returnable.
For sanitary reasons, intimate garments containing a gusset (i.e. panties, teddies, swimwear) cannot be returned once it has been worn.
Hosiery, accessories, sale items and special orders are FINAL SALE.
Returns can only be credited back to the credit card used to make the original purchase. An email notification will be sent when the credit or exchange has been processed.
The return parcel must be postmarked within 14 days of the original purchase with a copy of the receipt enclosed. Shipping and Handling on returns or exchanges are nonrefundable.
Please send the item(s) you would like to exchange or return via an insured shipping method of your choice to:
Sugar Cookies Lingerie
Attn: Online Returns
27 West 20th Street
New York, NY 10011